Refund policy

a.    Delivery is not included in the goods purchase price listed on the website and is displayed when you view your cart before checkout.

b.    The delivery process will only commence once payment and proof of payment has been received.

c.    Subject to stock availability with suppliers and receipt of payment, requests will be processed within 10-14 working days and handed over to a courier company for delivery.

d.    For very remote areas not serviced by standard couriers, the Provider will deliver via the Post Office, or to the nearest town to the User that is accessible by the courier within their normal routes. In these circumstances, the Provider will be in contact with the User to arrange an alternative address. Please allow an additional 5 working days for delivery.

e.    The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

f.    Orders canceled within 3 working days of placement will be refunded after deduction of a 10% charge for administration costs.

g.    The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

h.    The Detailer’s Emporium only sells within South African borders. No international orders are currently available.

i.     The Detailer's Emporium offers Free Delivery on orders over R1000, except for orders where specified that free delivery does not apply.

9.    RETURNS POLICY

a.    If you find a product to be damaged or defective, we will collect and replace it at our expense.

b.    Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

c.    Our return policy requires that the User first requests authorization from the administrator available at info@detailersemporium.co.za.

d.    Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the administrator, available at admin@detailersemporium.co.za

e.   You have 7(seven) calendar days from the date of delivery to inform us if you are returning or exchanging an item. If 7 days have gone by since the delivery of your order, unfortunately, we cannot offer you an exchange or refund. There is a R90 returns/exchange processing fee.

f. For an item to be eligible for a return or exchange, the item must be unused & in the same condition in which it was received & in it's original packaging & in a re-sellable condition.

g. Due to clients opening, using partial amounts of chemicals & compounds, & closing the products, chemicals & compounds are not returnable, unless found to have a manufacturer fault.

h. Digital Product & training sessions have a strict no refund policy, with exception that we are given sufficient notice to secure a replacement full paying delegate to replace your position for the training session. Should we not be able to find a suitable candidate, your payment towards the training will forfeit. 

i. The onus remains on the client to choose the correct item. We may recommend a product, but the responsibility remains with the client to ensure that the purchased products are correct. Should the item be the incorrect product, the client will be liable for the return of the incorrect item & re-sending the correct item, plus any difference in the price of the replacement item.